Return Policy

Candle Impressions Return Policy

WHAT IS YOUR RETURN POLICY? 

If you are dissatisfied with your purchase from our website, you may return it within 30 days. The product must be undamaged, in original packaging with all parts included and accompanied by the receipt for proof of purchase with a Return Authorization number written on it (see below for more info). You will be refunded the cost of the good within 10 business days of our receipt of the item, minus shipping. If you received free shipping, we will subtract the cost of shipping from the return. 

HOW DO I MAKE A RETURN? 

If you would like to return a product that has been purchased within 30 days, please contact us here with your invoice on-hand to receive a RA (Return Authorization) number. Once the number is obtained, please print a copy of your receipt and clearly write the RA number on it. Please then ship the item to us, undamaged and in original packaging with all parts included, to the applicable address below with the receipt enclosed. We highly recommend selecting a shipper with tracking information available to ensure we receive the goods as we do not cover shipping or refund items lost in transit. 

    RETURN ADDRESS FOR AMERICAN CUSTOMERS

    CI Returns
    C/O Ultimate Source
    14171 Fern Ave
    Chino, CA 91710